Return and Refund Policy

Return and Refund Policy

We at Aurum World are committed to your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

1.2 Timeframe

1.3 How to Initiate a Return

Please contact our customer support team at sales@aurumworld.co.ukwithin the specified timeframe to initiate the return process.
Provide your order number, the item(s) you want to return, and the reason for the return.

1.4 Shipping the Returned Item

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.

2.1 Processing Time

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Refunds may take 14 business days to process, depending on your payment provider.

2.2 Partial Refunds

Certain situations may result in only partial refunds:
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

2.3 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at refunds@aurumworld.co.uk